Q. How many types of pasta dishes doMASTERPASTOhave?
3 Types; Aglio Olio, Bolognese, and Carbonara
Q. Does it really contain NOpreservatives and NO MSG (Monosodium glutamate)?
Yes, believe it or not, it doesn't contain any.
Q. Then, how could it NOT expire in 1 year* with no refrigeration required?
Because we're wizards and we used magic. No, but the real reason is, we, in Lioco Food Industries, producing MASTERPASTO, are equipped with the latest and safest technology which enables us to produce such amazing packaging.
Q. Can we eat it without reheating?
We highly recommend to follow the reheating steps located behind MASTER PASTO's Package; Boiling Water or Microwave.
Q. Examples of situations/places MASTERPASTOis great for:
Camping trips, hotels, home. Ok, basically, everywhere. How cool is that?
Q. Is MASTERPASTOpork-free?
It doesn't contain use any pork-related products nor ingredients.
Q. Is MASTERPASTOsafe to eat?
As safe as being in your mother's arms.
Q. Is MASTERPASTOdelicious?
You'll be the judge of that. Here's how to order. Follow the steps below.
ORDER:
Q. How do purchase my order on the site?
To order your purchase:-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a login page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next, you'll need to choose your payment method then click the “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
MASTERPASTOoffers various kind of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank:
Bank Account:
Account Name:
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to e-mail address: customerservice@liocofood.com.my
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status. Please send an e-mail to your friend, customerservice@liocofood.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order. Orders that are in shipping or shipped will not be canceled.
Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT (MYR, Malaysian Ringgit).
Q. How long does the delivery usually takes?
Delivery usually will take about 4-6 working days.
HELP
Q. I still have doubts!
Sorry if we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to customerservice@liocofood.com.myfor us to clear your doubts.
